Government·Digital Transformation
Whole-of-agency digital transformation program
Statutory Board
-76%
Licensing turnaround
+55
Officer NPS
42
Processes digitised
The problem
The board relied on 30-year-old case management systems and paper-based approvals, slowing licensing and enforcement.
Our solution
A three-year transformation covering target operating model, low-code case management on Power Platform, Azure landing zone and change management for 800 officers.
The outcome
Licensing turnaround reduced from 21 to 5 days; officer satisfaction jumped from 42% to 87%.
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